📋 Please read these Terms carefully before engaging our services. By proceeding with a SheetPilot implementation, you agree to these Terms. If you have questions, contact us before signing the service agreement.
By engaging SheetPilot's services (whether via WhatsApp, email, website contact form, or signing a Service Agreement), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
These Terms apply to all interactions with SheetPilot including free audit calls, paid implementations, add-on services, and ongoing support engagements.
SheetPilot provides a done-for-you Google Sheets automation service, which includes:
The exact scope of services for each engagement is defined in the Service Agreement signed prior to commencement of work.
All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated. Current pricing is available on our Pricing page. Prices are subject to change; the price quoted in your Service Agreement is the fixed price for that engagement.
We accept payment via UPI, NEFT/IMPS/RTGS bank transfer, and cheque. A GST invoice will be issued for all payments within 24 hours of receipt.
If the balance payment is not received within 5 business days of go-live, SheetPilot reserves the right to suspend the automation until payment is cleared. No interest is charged for the first 5 business days.
All data in your Google Sheets, your business processes, and your Google Workspace account remain entirely your property. SheetPilot makes no claim to any of your business data or operational information.
The automation processing engine, report templates, email designs, and business logic deployed in our Web App project remain the exclusive intellectual property of SheetPilot. The Client receives a perpetual usage licence to operate the automation as deployed — but not ownership of the underlying code or templates.
Trigger scripts deployed within the Client's Google Sheet are visible to the Client and may be examined. However, the Client agrees not to reverse-engineer, reproduce, or commercialise the logic embodied in SheetPilot's processing engine.
SheetPilot does not deliver source code as a deliverable. The deliverable is a configured, running automation system.
The Client agrees to:
Each plan includes a bug-fix support period (30 days for Starter, 90 days for Growth, 180 days for Business Pro). During this period, SheetPilot will fix any malfunction in the delivered automation at no additional charge, provided the issue is not caused by changes made to the Google Sheet structure by the Client.
Changes to the automation scope (new report fields, new recipients, new sheets) are not covered under bug-fix support. Growth plan Clients receive 2 change requests per month during the support period. Other change requests are charged at the applicable add-on rate.
After the support period ends, the automation continues to run independently at no cost. Ongoing support is available via the Annual Maintenance Contract (₹11,999/year) or Emergency Fix (₹999/incident) add-ons.
SheetPilot handles Client data as described in our Privacy Policy. Key points:
To the fullest extent permitted by applicable law:
Both parties agree to keep confidential any non-public business information shared during the course of the engagement. SheetPilot will not disclose Client business processes, data, or financial information to any third party without written consent. This obligation survives termination of the engagement for a period of 3 years.
Either party may terminate the engagement prior to go-live by providing written notice. In this case:
Please also refer to our Refund & Cancellation Policy for full details.
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India.
Before initiating legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation or mediation for a period of 30 days.
SheetPilot reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. For active engagements, the Terms in effect at the time the Service Agreement was signed will apply.
For any questions about these Terms, please contact us before proceeding with an engagement.
Email: support@sheetpilot.in
WhatsApp: +91 88844 06099
Address: SheetPilot, 3465/2, 6th Main, 3rd Cross Rd, Gayatrinagar, Bengaluru – 560010, Karnataka, India
GST: [Your GSTIN]