Delivery Policy

Last updated: April 2025

SheetPilot provides digital services only. There is no physical product to ship. This policy explains how we deliver our automation services.

1. Digital Delivery

All SheetPilot services are delivered digitally. The automation script is built inside your Google Sheet and handed over via:

• A live walkthrough call (Zoom or Google Meet)
• A recorded video tutorial sent via email
• Written documentation shared via Google Docs
• Post-launch support via WhatsApp and email

2. Delivery Timelines

Timelines begin after receipt of the 50% advance payment and access to your Google Sheet:

• Starter Plan: 3–5 business days
• Growth Plan: 5–7 business days
• Scale Plan: 10–14 business days
• Custom / Enterprise: Agreed in project scope document

These timelines assume timely responses to our clarification questions. Delays caused by the client (late responses, incomplete data) will extend the timeline accordingly.

3. What Delivery Means

A project is considered "delivered" when:

• All automations specified in the scope document are live and functional
• A walkthrough session has been completed (or offered if client declines)
• Documentation has been shared
• The client has confirmed receipt in writing (email or WhatsApp)

4. Post-Delivery

After delivery, your post-launch support period begins. Support is provided via WhatsApp and email during business hours (Mon–Sat, 9 AM to 7 PM IST).

5. No Physical Shipping

SheetPilot does not ship any physical products. If you have been directed to this page looking for parcel tracking, please contact us at support@sheetpilot.in.

6. Contact

For delivery-related questions: support@sheetpilot.in | +91 888 440 6029