Refund Policy
Last updated: April 2025
SheetPilot provides custom automation services. Our refund policy reflects the nature of custom development work.
1. Advance Payment (50%)
The 50% advance payment is refundable in full if you cancel before we begin any work on your project. "Work" means we have started reviewing your Sheet, writing any code, or attending any internal meetings related to your scope.
If you cancel after work has begun, the advance is non-refundable as it covers time already invested.
2. Final Payment (50%)
The remaining 50% is due upon project delivery. If we fail to deliver the agreed automation as specified in the scope document, we will either fix it or issue a full refund of both payments.
3. What Counts as Non-Delivery
- The automation does not function as described in the scope document
- We are unable to complete the project within 2× the agreed timeline without reasonable cause
- We become unreachable for more than 5 business days during the project
4. What Is Not Covered
- Changes you request to the agreed scope after work has begun
- Google changing its platform (Apps Script, Sheets API) after launch
- Your team modifying or deleting the script after handover
- Issues caused by changes to your Sheet structure after launch
- Dissatisfaction with results that meet the agreed specification
5. Refund by Scenario
| Scenario | Starter | Growth | Scale |
|---|---|---|---|
| Cancelled before work begins | Full refund | Full refund | Full refund |
| Cancelled after work begins | No refund | No refund | No refund |
| Automation not delivered as scoped | Full refund | Full refund | Full refund |
| Client changes scope mid-project | No refund | No refund | No refund |
| Post-launch bugs within support period | Fix provided | Fix provided | Fix provided |
| Google changes break automation | Fix at cost | Fix at cost | Free fix (90 days) |
6. How to Request a Refund
Email us at support@sheetpilot.in with your project reference number and reason for the refund request. We will respond within 2 business days. Approved refunds are processed within 5–7 business days via the original payment method.
7. Contact
For refund enquiries: support@sheetpilot.in | +91 888 440 6029